• Front Office Representative (part-time) - Gilbert-Mesa

    Job ID 2018-1402
  • Overview

    At Foothills Sports Medicine Physical Therapy, we believe that we have a unique opportunity to impact and improve the lives of our patients and clients through an innovative spirit, compassionate care and hands-on, personalized care. In doing so, Foothills staff work together with our vision in mind—to be the preeminent provider of physical therapy and wellness services that advance the health and well-being of our patients, clients and communities.


    Born in 2000 with one small location and the initiative to “do things differently” in the world of physical therapy, Foothills is now changing the landscape of outpatient physical therapy providers in the southwestern US. Staying true to our roots, we are physical therapist operated and believe in keeping the profession in the hands of physical therapists.


    Based in beautiful Phoenix, AZ which boasts 299 days of sunshine annually, Foothills Sports Medicine Physical Therapy employees embody the adventurous and active spirit of the region. When not helping our patients regain their active lifestyles, our employees are often found pounding the pavement or grinding their gears on the thousands of local hiking and biking trails. If relaxation is your thing, sit back and enjoy the beautiful Arizona sunsets with family or friends or hit the links at our world-famous golf courses.


    Full-time Employee Benefits:

    • Comprehensive medical, dental and vision coverage
    • Short term disability, long term disability and life insurance
    • 401K program with company match
    • Paid time off and six observed holidays

    Think you’ve found your fit? See what we’re looking for and apply today.

    Brief Description

    Foothills is seeking a Front Office Receptionists to join our growing team. The front office receptionist provides critical support for ongoing business operations at each of our outpatient facilities. A focus on customer service to our patients, clients, and referral sources is essential to success in this position. The ideal candidate must be able to perform at an exceptional level in a busy, high-expectation environment that requires the ability to multitask; speak with patients, clients and referral sources in-person and over the phone; and manage a caseload of patient demands—all with a smile and pleasant demeanor.

    Essential Job Functions

    • Maintain and ensure clinic flow through efficient and effective schedule management, communication of scheduling changes to the treating therapist, and an effective ability to problem solve for the patients to meet their needs
    • Receive and make phone calls to patients, referring providers, payers and other Foothills facilities with the utmost of professionalism and courtesy towards others
    • Under the direction of the front office manager, demonstrate the ability to run reports within an EMR system, schedule patients, check-in and check-out patients in an accurate and timely fashion, follow up as needed with patients, obtain authorization for treatment from payers and send communication to referring providers
    • Maintain front office appearance and cleanliness of the facility in combination with all others on the rehabilitation team


    • High school diploma, college degree preferred
    • Experience working in a medical field is preferred
    • Experience with electronic medical records systems (EMR) is preferred.
    • Understanding of healthcare insurance preferred
    • Documented examples of exceptional customer service preferred, specifically in person and over the phone
    • Must be willing to work flexible hours to complete job duties as required
    • The physical requirements include walking, sitting, standing, bending and moving continuously during working hours. The position is subject to lifting objects over 25 pounds infrequently. Must be able to reach for supplies (25 pounds or less) above shoulder height

    Work Environment:

    This job operates in a professional work environment.  This role routinely uses standard office equipment such as computers, phones, printers, scanners and photocopiers.


    Physical Demands:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


    While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand; walk; use hands to type; handle or feel; and reach with hands and arms.  The position is subject to lifting objects over 25 pounds infrequently.  Ability to work a flexible schedule and have past/current experience with health care insurance plans. PPO/HMO, etc.


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