• Regional Front Office Manager - Phoenix

    Job ID 2018-1314
  • Overview

    At Foothills Sports Medicine Physical Therapy, we believe that we have a unique opportunity to impact and improve the lives of our patients and clients through an innovative spirit, compassionate care and hands-on, personalized care. In doing so, Foothills staff work together with our vision in mind—to be the preeminent provider of physical therapy and wellness services that advance the health and well-being of our patients, clients and communities.


    Born in 2000 with one small location and the initiative to “do things differently” in the world of physical therapy, Foothills is now changing the landscape of outpatient physical therapy providers in the southwestern US. Staying true to our roots, we are physical therapist operated and believe in keeping the profession in the hands of physical therapists.


    Based in beautiful Phoenix, AZ which boasts 299 days of sunshine annually, Foothills Sports Medicine Physical Therapy employees embody the adventurous and active spirit of the region. When not helping our patients regain their active lifestyles, our employees are often found pounding the pavement or grinding their gears on the thousands of local hiking and biking trails. If relaxation is your thing, sit back and enjoy the beautiful Arizona sunsets with family or friends or hit the links at our world-famous golf courses.


    Full-time Employee Benefits:

    • Comprehensive medical, dental and vision coverage
    • Short term disability, long term disability and life insurance
    • 401K program with company match
    • Paid time off and six observed holidays

    Think you’ve found your fit? See what we’re looking for and apply today.

    Brief Description

    Foothills is seeking a Regional Front Office Manager to join our growing team. The Regional Front Office Manager serves as the senior oversight leader for the clinic Front Office operations and staff. This position will oversee our West Valley clinics.

    Essential Job Functions

    • Responsible to hire, train, develop and evaluate the Front Office team in an effective and efficient manner.
    • Regularly communicate with employees to discuss their performance providing both recognition and constructive feedback as necessary to assist in their success. Consult human resources, as appropriate.
    • Ensure all personnel is well informed of department objectives and policies.
    • Ensure a proper image is being maintained by all team members regarding presentation standards.
    • Establish and maintain close working relationships with all departments of the company to ensure maximum cooperation, productivity, morale, and patient service.
    • Collaborate with departments and make recommendations for improvements in overall operations with an emphasis on increasing patient satisfaction, revenues, in a fiscally responsible manner.
    • Monitor and assess operational functions, make recommendations, create processes to improve workflow and patient satisfaction as well as follow up on execution action plans.
    • Implementation of policy and procedures for front office operations.
    • Perform audits pertaining to front office operations such as write-offs and adjustments impacting revenue. Make any necessary recommendations for improvement.
    • Responsible for providing personal and professional development opportunities to all Front Office on a regular and ongoing basis including reviews, performance improvement plans, etc.
    • Run and complete daily reports, analyze data and make data-based decisions.
    • Resolve patient issues and concerns to patient/client satisfaction.
    • Subject matter expert in regards to front office operations, policy and procedures.


    Knowledge, Skills & Abilities:

    • Strong organizational and interpersonal skills dealing with a diverse range of people.
    • Effective communicator at all levels in the organization, with strong oral and written skills and a willingness to share information.
    • Ability to influence others and implement appropriate change for the organization.
    • Positive, caring and customer-service-oriented attitude.
    • Experience in writing policies and procedures.
    • Ability to demonstrate critical thinking, appropriate prioritization and time management skills.
    • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
    • Ability to act with integrity in regards to all matters of confidentiality.
    • Ability to exercise a high degree of initiative and independent judgment in solving problems.

    Minimum Education/Experience

    • Bachelor’s degree in a related field or equivalent experience.
    • Eight (8) years of progressively responsible clerical administrative experience preferably in a healthcare field.
    • A minimum of one (1) year experience with EMR systems.
    • Efficiency utilizing Microsoft Office Programs (i.e. Excel, Word, Outlook, etc.).

    Work Environment:

    This job operates in a professional work environment.  This role routinely uses standard office equipment such as computers, phones, printers, scanners and photocopiers.


    Physical Demands:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


    While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand; walk; use hands to type; handle or feel; and reach with hands and arms.  The position is subject to lifting objects over 25 pounds infrequently.  Ability to work a flexible schedule and have past/current experience with health care insurance plans. PPO/HMO, etc.


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