• Physician Services Representative

    Job ID 2018-1310
  • Overview

    At Foothills Sports Medicine Physical Therapy, we believe that we have a unique opportunity to impact and improve the lives of our patients and clients through an innovative spirit, compassionate care and hands-on, personalized care. In doing so, Foothills staff work together with our vision in mind—to be the preeminent provider of physical therapy and wellness services that advance the health and well-being of our patients, clients and communities.

     

    Born in 2000 with one small location and the initiative to “do things differently” in the world of physical therapy, Foothills is now changing the landscape of outpatient physical therapy providers in the southwestern US. Staying true to our roots, we are physical therapist operated and believe in keeping the profession in the hands of physical therapists.

     

    Based in beautiful Phoenix, AZ which boasts 299 days of sunshine annually, Foothills Sports Medicine Physical Therapy employees embody the adventurous and active spirit of the region. When not helping our patients regain their active lifestyles, our employees are often found pounding the pavement or grinding their gears on the thousands of local hiking and biking trails. If relaxation is your thing, sit back and enjoy the beautiful Arizona sunsets with family or friends or hit the links at our world-famous golf courses.

     

    Full-time Employee Benefits:

    • Comprehensive medical, dental and vision coverage
    • Short term disability, long term disability and life insurance
    • 401K program with company match
    • Paid time off and six observed holidays

    Think you’ve found your fit? See what we’re looking for and apply today.

    Brief Description

    Foothills is seeking a Physician Services Representative to be responsible for increasing referrals (new patients) to specific programs (current or future) within Foothills through effective targeting, messaging and strategic; serve as a liaison between Foothills facilities/staff (directors, clinicians, front office) and the physician (physician groups) in their respective territory; will pull through on other strategic initiatives, including Workers’ Compensation initiatives, community events, sports medicine and other brand outreach initiatives deemed strategically significant.

    Essential Job Functions

    • Identify and target key physicians and physician groups within territory based on historical business trends, prescribing habits and physician specialty
    • Use data effectively to target physicians and physician group accounts and develop territory call rotation according to business needs
    • Based on territory geography, volume, trends and needs, schedule and conduct regular sales calls, business entertainment, educational offerings and special events with customers/prospects to increase new patient referrals (evaluations)
    • Based on business need, facilitate and coordinate opportunities for clinical staff interaction with key physicians and physician groups and be a resource for clinical staff relative to territory physicians/groups
    • Workers’ compensation pull through efforts to include identification of top workers’ compensation referral sources in territory, along with clinical product pull through efforts with clinical operations
    • Manage territory database, including physician contact information, preferences, protocols and special requests. Communicate regularly with treating clinicians and Foothills sites regarding physician related issues.
    • Communicate customer concerns, complaints, and compliments to the appropriate individual. Follow up with regular customer contact to ensure loyalty to Foothills
    • Monitor customer feedback channels to identify potential negative customer concerns
    • Maintain a working knowledge of all physician specialties, referral patterns, competitors within the designated territory. Share knowledge with Director of Marketing/Sales
    • Plan, organize and participate in community outreach events as needed
    • Develop and communicate a quarterly review of territory performance to management and peers focusing on sales results (growth), key successes, key challenges, critical issues and develop quarterly action plans to positively effect change in territory (company) new patient volume
    • Develop and communicate weekly plans to effectively target customers and maintain frequency with top accounts
    • Coordinate and assist in facilitating referrals from Foothills facilities to referring providers
    • Based on business need, coordinate and facilitate regular pathways for communication with clinics within territory to capitalize on opportunities for growth
    • Source leads for Workers’ Compensation relationships, community relationships and sports medicine outreach relationships to the Director of Sales/Marketing and/or the appropriate individual
    • Communicate needs regularly regarding marketing/brand collateral to appropriate resource
    • Manage territory expenses and track return on investment of sales activities

    Qualifications

    • Strong organizational and interpersonal skills dealing with a diverse range of people
    • Ability to communicate effectively verbally and in writing
    • Excellent time management and execution skills
    • Ability to exercise a high degree of initiative and independent judgement in solving problems
    • Effective development of daily, weekly, monthly and quarterly strategic plans focused on objective data
    • Ability to communicate effectively with customers, discuss features/benefits, handle objections and close
    • Possess a strong understanding of the physical therapy space and Foothills services, staff and operations
    • Able to work as a positive team member with peers and management
    • Able to develop, foster and advance relationships with others, both within and outside of the organization
    • Ability to maintain and ensure confidentiality of all patient/client information in accordance with HIPAA policies and procedures
    • Understanding of EMR and CRM systems

    Minimum Education/Experience

    • Bachelor’s Degree in marketing or healtcare related field
    • At least 3 years of direct sales experience, rehabilitation or service-based industry preferred
    • Efficiency utilizing Microsoft Office Programs (i.e. Excel, Word, Outlook, etc.)
    • Possession of valid driver’s license and good driving record
    • Possession of automobile for business use
    • Excellent communication skills, both written and verbal

    Work Environment:

    This job operates in a professional work environment.  This role routinely uses standard office equipment such as computers, phones, printers, scanners and photocopiers. This position will also perform duties in a clinical setting where noise can be moderate to heavy.

     

    Physical Demands:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

     

    While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand; walk; use hands to type; handle or feel; and reach with hands and arms. 
    The position is subject to lifting objects over 50 pounds infrequently.  

     

    Travel Required:

    Up to 100% travel is required for sales and clinical visibility.

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